Subscription & Service Continuity

Subscription & Service Continuity Terms

Last updated: July 2nd, 2026

This page governs all Broaddly advertising and sponsorship plans billed on a recurring basis — whether monthly no-commit, multi-month, or annual — and sets clear expectations for both parties over the life of the subscription. It supplements our general [Terms and Conditions] and applies specifically to continuity, renewal, changes, and cancellation of ongoing services.

1. Term and Renewal

No-commit plans run month-to-month and renew automatically each billing cycle until cancelled in accordance with Section 4.

Annual plans run for a fixed 12-month term from the start date confirmed in your service agreement. Annual plans automatically renew for successive 12-month terms at the then-current annual rate unless either party gives written notice of non-renewal at least 30 days before the term end date.

Presenting Sponsor exclusivity (one per market) is guaranteed only for the duration of the current active term and is reassessed at renewal.

2. Price Changes

Broaddly reserves the right to adjust pricing for future terms. For active annual subscribers, pricing is locked for the duration of the current 12-month term. Any price change will be communicated at least 60 days before renewal, giving you the option to accept the new rate, adjust your plan, or decline renewal under Section 1.

No-commit plan pricing may change with 30 days' written notice, effective on your next billing cycle.

3. Service Continuity and Interruptions

Broaddly operates a physical screen network subject to real-world variables — vehicle availability, driver participation, and platform maintenance. We commit to the following:

Fleet transparency. We maintain an operational reserve of screens to absorb short-term outages (e.g., a driver pausing activity) without disrupting your campaign's loop delivery.
Makegoods. If a verified screen or platform outage materially reduces your contracted loop delivery for more than 5 consecutive business days, Broaddly will apply a prorated service credit or extend your term at no additional cost, at Broaddly's discretion.
Planned changes. We will provide reasonable advance notice of any planned changes to the network (e.g., screen reallocation, platform migration) that may affect your campaign visibility.
No guaranteed impressions. As stated in our Terms and Conditions, Broaddly sells loop counts, not guaranteed viewer impressions or conversions. Service continuity commitments above relate to delivery of contracted loop counts, not audience outcomes.

4. Cancellation

No-commit advertising and sponsorship plans: May be cancelled at any time with 30 days' written notice to support@broaddly.ca or your account contact. Cancellation takes effect at the end of the current billing cycle; no partial-month refunds are issued.

Annual plans: Are billed for the full 12-month term. Early cancellation before term end requires payment of the remaining committed balance, unless:

Broaddly fails to remedy a material service failure (per Section 4) within a reasonable cure period, or
Both parties agree in writing to an alternative arrangement.

We understand circumstances change — if you're considering early cancellation, contact us first. We'd rather work out a downgrade or pause than lose the relationship.

5. Upgrades, Downgrades, and Pauses

Upgrades (e.g., Essential → Momentum) take effect on your next billing cycle at the new tier's rate.
Downgrades on annual plans are not permitted mid-term but may be requested effective at renewal.
Pauses (temporary suspension of an active campaign) may be granted at Broaddly's discretion for no-commit plans; annual plans continue billing during any pause unless otherwise agreed in writing, since the committed term reflects a fixed annual rate.

6. Non-Payment and Suspension

Accounts more than 15 days past due may have advertising or sponsorship content suspended from the network without releasing the subscriber from payment obligations for the current term. Continued non-payment beyond 30 days may result in termination of the agreement and referral to collections, without prejudice to Broaddly's right to recover the full committed balance on annual terms.

7. Creative Refresh and Content Updates

Subscribers may update campaign creative at no additional cost. Additional creative changes may be subject to approval, and reasonable time to air new creative material.

8. Changes to Scale (Fleet Growth)

Broaddly's screen network is expected to grow over the life of your subscription. Loop delivery and exposure will scale proportionally with fleet growth within your contracted loop block, at no additional cost to you, as outlined in your service agreement. Broaddly does not guarantee a fixed screen count but commits to maintaining or growing — never reducing — the exposure basis on which your plan was sold.

9. Contact

Questions about your subscription, renewal, or account status:

Email: info@broaddly.ca
Mail: 250 - 997 Seymour St. Vancouver, BC